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The Pillar Inn Policies
Payment and Cancellation For guest room reservations only, a credit card number is required to hold the reservation, or, if paying by check, one night's reserved room rate, plus tax, must be sent within 7 days of making a reservation. Cancellations received 48 hours or more prior to arrival are entitled to a full refund. Cancellations less than 48 hours prior to arrival will result in a $25 charge to credit card, or refund of a check sent, less $25. No shows will be charged for a one night stay of room reserved, plus tax, and customers paying by check will receive no refund. Check-in/Check-out Check-in by appointment. Please indicate your arrival time when making your reservation. If your plans change, and you anticipate being significantly early or late for your scheduled arrival time, please call us to advise an updated time of arrival. We are flexible with check-in times but are more concerned that you check in ON TIME. Our "official" check-out time is 11:00 am. In our busiest seasons, we have to hold to this most of the time. In many cases, particularly in slower seasons, we may be able to offer you a later check-out time. Other Policies For the comfort of our guests, smoking and pets are not allowed. Children are welcome with prior arrangement. No candles allowed without permission from The Pillar Inn.